A move is chaos: the truck, the boxes, the friend who swore they were free on Saturday. Your internet transfer should not add to the pile. Here is exactly how it works, whether your new place is already lit or still on our build map.
Check the new address before anything else
Run it through our availability checker as soon as you know it, ideally before you sign a lease or close on the house. Serviceable means we can usually have you live on day one, which is a very different moving week from the one where you tether to a phone for a fortnight and take work calls in the car.
It takes about ten seconds and it is the most useful thing you can do early, because everything else in this guide branches off the answer. It is also worth doing before you have fallen in love with a house, when the answer can still influence the decision.
The playbook, step by step
- Check your new address. Run it through our availability checker as soon as you know it. Serviceable means we can usually have you live on day one.
- Tell us your dates. Give us a heads-up a couple of weeks out and we will line up the disconnect at the old place and the install at the new one so you are never offline.
- Leave the wiring to us. If the new home needs a fiber drop, our local crew handles it. If it is already wired, activation can be same-day.
- Plug in and go. Bring your router (or use ours) and your Wi-Fi name and password can come with you. Your devices reconnect like nothing happened.
Timing is the whole trick
A couple of weeks of notice is what lets us overlap the two ends of the move: service stays on at the old address until you are out, and the new one is live when you arrive. That overlap is the part people forget to ask for, and it is the difference between working from the new kitchen table on Monday morning and hunting for a coffee shop with an outlet.
If your dates shift, and moving dates always shift, tell us as soon as you know. Rescheduling in advance is easy. Rescheduling on the morning of is a worse day for everyone, most of all for you.
If anybody in the house works from home, book the new install for the day before you actually need it rather than the day of. Nothing usually goes wrong. But a spare day between the install and your first meeting in the new place costs nothing to schedule and removes the only genuinely stressful part of the whole transfer.
If the new place needs a fiber drop
This is the part that sounds intimidating and is not. Our local crew runs the line, places the terminal where it makes sense, and sets the network up before they leave. It is the same install our new customers get, and it happens on a scheduled appointment rather than at some vague point in the future.
If the address was wired for a previous resident, there may be nothing physical to do at all and activation can be same-day. The availability check tells us which of those two situations you are in, so run it early.
Either way, it helps if somebody who can make decisions is there. Where the line enters, where the equipment lives, and where the Wi-Fi needs to reach are all easier to settle in person than to guess at, and getting them right on the first visit saves rearranging it later.
Your network can come with you
Bring your router (or use ours) and your Wi-Fi name and password can come with you. Your devices reconnect like nothing happened.
It is a small thing that saves an evening. Keeping the same network name means the thermostat, the printer, the four streaming sticks, and every phone in the family rejoin on their own rather than being reconfigured one at a time while you are surrounded by boxes. Write the name and password down somewhere that is not the router before the router goes in the truck.
The one thing that does not move with you is the floor plan. Coverage that was perfect in the old place can leave a hole in the new one, because the walls are in different places and so are the people. Give it a week, notice where the signal disappoints you, and let us adjust the layout. That is a much better plan than guessing on day one, when half the furniture is still in the driveway.
The week of the move
Two things are worth doing in the last few days. Confirm the install window and make sure somebody will be at the new place for it. Then pack the router, its power supply, and the ethernet cables together in a box you label clearly, so it does not end up under a mattress in the back of the truck.
On the day itself, get the network up early if you can. Everything else about moving is easier once the phones are on Wi-Fi and there is music in the empty rooms, and that part takes about five minutes once the line is live.
Then forget about it. That is the whole point: of all the things that can go sideways during a move, the internet should be the one nobody has a story about afterwards. Boxes get lost, couches do not fit through doorways, and somebody always paints a room twice. Your connection can be the part that simply worked.
