Legal
Privacy Policy
How we collect, use, and protect your information, in language we would want to read ourselves.
Effective date: this policy takes effect upon publication and applies to all ZoomFiber services. We update it as our services evolve; material changes are announced on this page.
Information we collect
We collect the information needed to deliver internet service: contact details you provide (name, service address, email, phone), billing information, and technical data generated by providing service, such as equipment identifiers, connection status, and aggregate usage volumes.
How we use it
- Provisioning, maintaining, and troubleshooting your service
- Billing and account communication
- Network planning, performance, and security monitoring
- Responding to your support requests
What we do not do
We do not sell your personal information. We do not monitor the content of your traffic, and we do not use your browsing activity for advertising.
Sharing
We share information only with service providers who help us operate (such as payment processing and installation scheduling), when required by law, or to protect the safety and integrity of our network. Vendors are bound to use your data only for the service they perform for us.
Your choices
You can review and update your account information anytime, opt out of non-essential communications, and request a copy or deletion of your personal data where the law provides for it. Contact us at support@zoomfiber.com for any privacy request.
Security and retention
We protect personal data with industry-standard technical and organizational safeguards, and retain it only as long as needed for service delivery and legal obligations.
Contact
Questions about this policy? Reach us at support@zoomfiber.com or 913.583.0050.
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